International orders are shipped with EMS and delivery time varies according to destination. Normally around the world within 5-8 days. Note: Please, be advised that some countries do not allow the sale or the import of e-cigarettes and related products.

Please make sure that you are aware of the local regulations and Customs policies at the country the products will be delivered, as your shipment could be withheld or confiscated by Customs in case import of (some or all) of the products you’ve ordered is prohibited.

Heat not Burn MAll is not responsible for any shipping delays and/or product retentions occurred due to local regulations or Customs policies applicable at the country of products delivery. Also, delivery in some countries may be subject to local import taxes/duties and it is your responsibility to be aware of such taxes/duties in case they apply. In case import taxes/duties apply to your order, the logistics company will contact you once your items are in Customs to let you know the relevant cost; this may delay the estimated delivery time. It is your responsibility to pay the necessary taxes/duties for local authorities to release the products held at Customs and to obtain such products.

Heatnotburnmall is not responsible for any products withheld or confiscated by Customs at the country of delivery and you will not be refunded by Heatnotburnmall for such products. Please, be aware that, if you don’t pay the import taxes/duties applicable on the products you ordered and the products are not released to you, you will not be refunded by Heatnotburnmall for such products and Heatnotburnmall reserves the right to charge you any additional costs incurred by Heatnotburnmall in this respect.